Caddis now offers Custom Prescriptions for Single-Vision lenses for Reading and Distance. Lenses available are clear, standard sunglasses, tinted, and Polarised Sunglasses. We also provide Photochromic (transitional changing) lenses.  A blue light filter is also optional. 

The lenses are High-Index, 1.60 MR8 or 1.67 MR7, and they come standard with a super-hydrophobic and anti-reflective coating.

How do I order my glasses online?

Click the Custom Prescription tab on our Menu Bar, add the frame of your choice and follow the prompts. You must enter and attach a recent prescription with a valid expiry date.  Please ensure that your prescription has your pupil distance ( PD). 

If you are not sure you attached or added the right thing or think you have forgotten something, don’t worry. Our CS team will review all prescriptions before processing, and we will contact you if there are any problems. 

What if I made a mistake when entering my prescription?

Our team will review every order, and if we see something that is likely an error, we will get in touch; otherwise, if you receive your customer prescription and realise you made an error entering your prescription, we will request you send your frames back, and we can remake the lenses for a small fee ($70.00). Please ensure your frame selection is correct, as we cannot offer exchanges if the frame isn't the right fit. If you are unsure, please get in touch with us, and we can send you to a stockist close by for a frame fitting.  

What prescriptions do we offer?

Caddis now offers Custom Prescriptions for Single-Vision lenses for Reading and Distance. Lenses available are clear, standard sunglasses, tinted, and Polarised Sunglasses. We also provide Photochromic (transitional changing) lenses.  A blue light filter is also optional. 

The lenses are High-Index, 1.60 MR8 or 1.67 MR7, and they come standard with a super-hydrophobic and anti-reflective coating.

 Multi-focal lenses are currently not available. However, we plan to make them available in late 2024.

How long will it take for my Custom Prescription order to arrive?

Your prescription order will take 14-21 Days to be delivered to your door. You will receive an order confirmation once we receive your order, and you will also receive a notification with tracking information when your order has been shipped.

Can I claim my Custom Prescription through my Health Insurance Provider?

Yes, you can. We can provide an itemised receipt/invoice with our provider number included. We do suggest that you check that your plan covers you for optical. 

Returns policy for Custom Prescription orders.

Custom Prescription lenses are considered a medical item and cannot be returned unless there is a manufacturing defect.

My question isn’t answered here. Who should I talk to about my order?

If you have any questions or concerns or need some information, you can contact us at hello@blackclear.com.au or 0407761659