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FAQ

Contact Us
CADDIS
Unit 4
20 Traders Way
Currumbin, Australia 4223
ph. +61407761659
Questions: hello@blackclear.com.au  

Free Returns & Trustworthy Exchanges

We operate on a simple “if you’re not happy, we’re not happy” policy…and we like to be happy. So if for any reason you’re not feeling it, please contact us at hello@blackclear.com.au and we’ll email you a return label that you can print at home, and use for a free return. You can also call us at +61407761659 with any questions. If you need an exchange, we are glad to email you a pre-paid label to get the original pair coming back to us. We only ask that the eyewear you are returning or exchanging is in the original condition.

 

Shipping Information 

We ship from Currumbin, Australia using Australia Post or TNT courier, Monday through Friday. You will be sent a tracking number after purchase. If your order is placed by 2:00pm, it’s more than likely to go out that day. Sometimes things slow down when something fun is happening, sometimes things speed up when you’re really nice. 

 

Warranty

We stand behind our products 100%. Which means that if something is wrong, we’ll make it right for as long as you own your purchase. That’s about as deep as we need to go on that…

Eyeballs are our business

Have a technical optometry question? Call us. We know that world well and can help you.  ph. +61407761659 or hello@blackclear.com.au

 

Compliance

CADDIS eye appliances are compliant to US FDA Reg. 21 CFR 801.410, ANSI Z80.31:2017 & ISO 12311:2013, ISO 12870:2016, ISO 16034:2006 and BS/EN 14139:2010 standards for optical & mechanical performance & are in accordance with the EC Directive 93/42/CEE corresponding to the European Community.

Using your eyewear

CADDIS eye appliances are made for casual, recreational and active use. They are not safety glasses and not for use as eye protection. User should consult an eye care professional for regular eye exams. For near-vision and reading use only. Not for driving or vehicle operation. Not for distance vision. Not for direct observation of the sun. CADDIS eyewear appliances do not provide protection against artificial UV radiation or staring directly into the sun. 

Cleaning and storage

The storage microfiber bag that is included with your purchase has been designed specifically for your eye appliances. Using them will preserve the optical quality of your lenses. Use only mild soap and water, and dry by gently blotting with the cloth provided. Never use cleaning solutions. Hand-wash and air-dry the cleaning cloth

 

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